Welcome to DoorPartsExpress. We respect your privacy and are committed to protecting your personal and corporate procurement data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit doorpartsexpress.com or purchase industrial door automation hardware, safety light curtains, radar sensors, loop detectors, and access accessories.
1. Information We Collect
When you browse our store, request a technical quote, or place a commercial order, we collect the following categories of information:
- Contact & Corporate Identity: Contact name, business company name, corporate tax identification numbers (e.g., VAT, EORI, EIN where legally required for cross-border customs declarations), billing address, shipping address, email address, and direct telephone number.
- Payment & Transaction Data: Payment transactions are securely processed via PCI-DSS certified payment gateways (e.g., Stripe, PayPal, or verified bank transfer channels). DoorPartsExpress does not store or process complete credit card numbers or private banking credentials on its servers.
- Technical Inquiries & Support Records: Records of product inquiries, wiring diagrams, diagnostic exchanges, operating voltage confirmations, and after-sales support communications.
- Technical Device & Usage Data: IP address, browser type, geographic location, device specifications, and browsing interaction metrics captured via security and analytical cookies.
2. How We Use Your Information
We process commercial data strictly for operational, fulfillment, and legal compliance purposes:
- Verifying, processing, and bench-testing hardware orders prior to dispatch.
- Coordinating with export logistics partners to generate international waybills, tracking codes, and dispatch notices.
- Processing commercial customs export declarations and matching necessary consignee tax registrations.
- Providing technical support, wiring terminal schematics, and functional warranty claims.
- Preventing fraudulent transactions, unauthorized account access, and chargeback abuses.
- Maintaining compliance with international trade, tax, export sanctions, and customs statutory frameworks.
3. Sharing & Disclosure of Your Information
We do not sell, lease, or monetize your business or personal data. We disclose information strictly to trusted third-party service entities necessary to fulfill B2B orders:
- International Freight & Express Logistics: Your delivery address, recipient contact details, telephone number, and customs tax IDs are shared directly with licensed international freight forwarders, export agents, and tier-1 couriers (including DHL Express, FedEx, and UPS) solely to manage export clearance, air freight, and final physical delivery.
- Neutral Packaging Assurance: Order fulfillment adheres to strict neutral packaging protocols. Customer contact information shared with shipping agents is utilized strictly for manifest creation and courier delivery; no manufacturing partner is authorized to solicit your business.
- Financial & Payment Processors: Accredited banking platforms and payment processors handling transaction verification and fraud mitigation under strict PCI-DSS standards.
- Customs Authorities & Legal Disclosures: National customs administrations, border enforcement authorities, or regulatory bodies when required to satisfy statutory trade compliance, import clearance audits, or lawful court subpoenas.
4. Data Protection & Retention
- Transmission Security: All transactional and personal data transmitted across our store is encrypted using standard Secure Socket Layer (SSL/TLS) protocols.
- Retention Schedule: Procurement records, invoice data, and technical support logs are retained only as long as necessary to satisfy active warranty obligations (standard 12-month hardware warranties), resolve logistics claims, and fulfill mandatory corporate accounting and taxation statutes.
5. Your Privacy & Data Rights
In compliance with applicable global data privacy regulations (including GDPR for the European Economic Area, UK GDPR, and CCPA/CPRA for California residents):
- Access & Rectification: You have the right to request a copy of the corporate and personal information we maintain about your account, as well as correction of any inaccurate records.
- Erasure & Restriction: You may request the deletion or processing restriction of your personal data, provided such data is not required to complete pending shipments, resolve open customs audits, or satisfy statutory tax retention mandates.
- Submitting a Request: To exercise statutory privacy rights or opt out of marketing updates, contact our compliance desk at support@doorpartsexpress.com.
6. Cookies & Site Technologies
Our platform uses essential session cookies to manage shopping basket states, facilitate checkout sequences, and track technical performance. You can restrict or disable cookie permissions through your web browser preferences, though disabling essential cookies may impede regular checkout and quotation functions.
7. Contact Us
For questions, data requests, or compliance inquiries concerning this Privacy Policy, please contact our compliance desk:
- Website: doorpartsexpress.com
- Email: support@doorpartsexpress.com
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
- Response Window: Compliance inquiries are addressed within 24 business hours.